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Return to shopREFUND POLICY
At Rodeoestate, we want to ensure that the process of receiving your money back is as clear and simple as possible. Once your return reaches our facility, our team works diligently to process your refund promptly.
1. Refund Timeline & Process
| Step | Estimated Time | Details |
|---|---|---|
| Inspection | 1 - 2 Business Days | We check the item at our warehouse in Australia once it arrives. |
| Processing | 7 Business Days | Your refund is issued back to your original payment method. |
| Notification | Immediate | You will receive a friendly email as soon as the refund is approved. |
2. Our Refund Guarantees
Full Refunds: We guarantee a 100% refund of the purchase price for any manufacturing defects, printing errors, or incorrect items sent by us.
No Hidden Fees: Rodeoestate does not charge any restocking fees or administrative costs for processing your refund.
3. Important Information
- Payment Method: All refunds are strictly sent back to the original credit card or payment service used at checkout to ensure security.
- Banking Times: Please note that while we issue refunds within 7 days, your bank or credit card company may take a few additional days to show the credit on your statement.
- Original Shipping: While returns are free, the original shipping charges from your initial purchase are generally non-refundable.
Need Help with Your Refund?
If it has been more than 7 business days and you haven't seen your refund, please reach out to our friendly team.
Business Name: Rodeoestate
Email Support: khadkasuport@rodeoestate.com
Service Hours: Monday – Sunday | 8:00 AM – 7:00 PM (EST)
Logistics Hub: 92 The Peninsula, Corlette, NSW 2315, Australia